From 2014 to 2015, tech support scams increased by 200%, according to cybersecurity leader Symantec in their 2016 Internet Security Threat Report. Throwing around scary cybersecurity terms like “malware,” scammers try to frighten victims on the phone and convince them that their computer and personal information are at risk. Acting like an expert from a trusted organization, the caller then persuades the victim to download an application or visit a site to resolve the issue, actually delivering ransomware to the unaware victim’s computer.
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